This master thesis deals primarily with delivery services for customers, which are selectable when ordering online, such as booking of a desired delivery time slot, return and disposal of used devices, deliveries on Saturday and many more. At first, this thesis should give an overview of the basics of E - Business and the front- and backend processes of an online - shop. After these explanations and clarifications this work should illuminate the current state of the delivery services of online - shops. Which sector provides what servic-es and are there correlations? The next step is to find out future trends and developments of services to draw up recommended actions for logistics service providers and online - shops. In this chapter several selected experts of the logistics sector should bring in proposals and ideas. This work can be incorporated into the qualitative research. A literature search and several expert interviews are conducted. At the end, the results of the chapters are summarized and combined in order to answer the research question.