This master thesis analyses the impact of womens quotas on the target achieve-ment of a service company. A womens quota is mandatory for governmental companies according to Austrian federal legislation. To achieve this goal the Austrian Public Employment Service agreed on an equality policy to reach the target of 50% of women in a leadership position. Because of this arrangement the company “AMS Wien”, which provides labour-market related services, has been chosen as an object of investigation for this master thesis. Since the AMS is a process oriented company a special focus has been laid on this kind of organisational structure. A qualitative analysis approach, named Grounded Theory, has been used in this thesis. Face-to-face Interviews with members of the company in different functions were recorded and analysed. The hypothesis based on this empirical method will be discussed with regard to the results of the theoretical analysis of process-oriented non-profit organisations in the service sector. To get a further insight in the organisations target structure, the Balanced Score-card of the AMS has been mentioned. Main effects of the successful implementa-tions of womens quota is explained based on the analysis of the interviews. One positive effect of womens quotas is the increased job-satisfaction of employees, which influences other fields of the organisation.