Titelaufnahme

Titel
ITIL FRAMEWORK BEI IT PROJEKTEN / Michael Lampe
VerfasserLampe, Michael
Betreuer / BetreuerinPircher, Ina
ErschienenWien, 10.11.2015
UmfangVI, 111 Seiten
HochschulschriftFachhochschule des BFI Wien, Univ., Masterarbeit, 2015
SpracheDeutsch
DokumenttypMasterarbeit
URNurn:nbn:at:at-fhbfiw:1-1397 Persistent Identifier (URN)
Zugriffsbeschränkung
 Das Werk ist frei verfügbar
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ITIL FRAMEWORK BEI IT PROJEKTEN [0.94 mb]
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Zusammenfassung (Englisch)

This master thesis deals with the implementation of ITIL Framework tools within IT projects. ITIL is an international recognized IT management standard and offers best practice usage of its framework. For IT projects it is important that tools are used which provide a sustainable usage and quick adaption of their requirements. ITIL Tools can be used in all phases of a IT project beginning of the pre project phase where the project is initiated and planned, followed by the project execution where the actual outcome of the project is created and afterwards the project end where the project will be closed and the knowledge will be transferred. The content of the theory was proven by interviews with people who have experiences in the field of IT project management and IT service management. In the interviews was proven that ITIL offers a wide range of good IT service management tools which can be used also for IT projects. These IT service management tools support the IT project manager in his work and can be used in a best practice approach where just the necessary tools can be used. The result of the master thesis shows that ITIL tools can be used but the IT project manager should have experiences or knowledge about IT service management.